Customers can make an appointment by selecting the desired location and/or category and then on the basis of search results, customer clicks the suitable/desired Salon and then Book services provided by the selected salon.
Below figure is the salon’s home page where all the information about salon including services are available.
To make an appointment of specific service, user clicks on Book button to add that service into cart. User can book as many services he/she wants, but same service can be added only once into cart at a time. User can change that service’s quantity in the Cart before proceed to Checkout.
After clicking book the confirmation message “Cart has been added successfully!” Display to the customer. The user then clicks the Cart icon at the top right corner of the page to go to Cart and proceed with the booking.
In Cart user can change the Quantity of a service, Remove the selected Service, Continue Booking to add more services OR Proceed to Checkout as described in the below figure.
After finishing the selection of services for booking in the cart user clicks Proceed to Checkout and finalize the appointment of selected service(s). On check out page user can select desired options before committing the appointment. All these actions explained in different steps below with figures:
User selects the service delivery preference either Appointment at Salon OR Service at Home.
User can select the service provider preference Male OR Female.
On the basis of selected service provider preference, the professionals populate in Select Professional drop down where user can select the desired professional.
After selection of desired Professional, User selects the desired Appointment Date and Time by clicking on Select Time. When user clicks on Select Time the calendar control loads where user selects the date and all available time slots gets displayed where user selects the suitable time for service appointment.
After selecting appointment Date and Time user enters the important instructions for the salon.
User enters the valid promo code/coupon in the Promo Code field to avail more discounts on the selected service if offered by Salon.
After entering/selecting all the information, user selects the desired payment method.
User has to accept the User Agreement to proceed with the appointment.
After all steps completed properly user clicks Proceed button to complete the appointment.
On clicking Proceed there are further two work flows based on selected Payment Method.
- Payment Method: Credit Card
If user has selected Payment Method Credit Card then after clicking Proceed button the online payment gateway control appears where user has to enter the valid credit card information and then click Pay button to complete the process.
- Payment Method: Cash on Service
If user has selected Payment Method Cash on Service then after clicking Proceed button the One Time Password (OTP) form will appear where user select the desired option where to receive the OTP and click Send.
After clicking Send, a new screen will display where user will enter the received OTP for verification to complete the process.
Once the appointment made successfully, user redirects to Thank You page with order details and appointment summary.
On successful appointment user also receives the Appointment made successful Text on registered mobile number and two emails one is order confirm and second is user acknowledgment email where user has to confirm OR cancel the order by clicking on links in that email.